Why our AMC is different We provide comprehensive and non-comprehensive 24/7 AMC support to our premium clients across U.A.E. We have large pool of certified and experienced talents across all technology verticals. OUR AMC service provides total coverage from physical equipment’s, server, storage, networking, firewall, IPT, WIFI, virtualization, backup and all the way to cloud infrastructure Support.
Types of AMCs and support offered:
- Comprehensive Annual Maintenance Contract
- Non – Comprehensive Annual Maintenance Contract
- Virtual Assistant, Online Support and Remote Support
- Residential Engineer under Annual Maintenance Contract
- L1/L2/L3 level support
- After signing AMC with Credencer first time, we conduct a detailed study of customer complete IT infrastructure to fix all lingering issues once for all, apparently, we also recommend best practices.
- Preventive maintenance will be carried out every quarter and a detailed report will be shared with the customer regarding the details of issues and recommendations for them to look at the cases and action.
- Periodic review meeting will be conducted with Account manager to take support feedback from the customer as a part of continues improvement process.
Residential Engineer There will be a full-time dedicated L1 engineer working at customer place to address all IT support activities. This dedicated on-site resource will be supported by a various senior engineer and domain experts at backend including service desk. By way of engaging one dedicated resources, customers benefit access to complete IT support facilities of Credencer. We are always available for our customers 24/7 to address any critical issues and customers also will be given a well-defined internal escalating matrix for addressing priority calls. Our dedicated account managers visit customer every quarter for their active participation for support enhancement activities. Service Desk Dedicated service coordinator ensure all support calls are handled asper priority and severity. Online ticketing systems helps customer to create timely request to schedule IT maintenance calls. Our service desk coordinator understand unique support requirement from each client and ensures timely support and assistance for all our values customers.